When an event/class is booked with Social Cooking you accept and agree to our terms, conditions and booking policy set out below. You are responsible for checking and reading the emails that you will receive from us. You are responsible for ensuring your group to attend the event you have booked, on the day and at the time of that booking.
Every effort will be made by Social Cooking to ensure that your event is the best it can be. Please take the time to read and review our terms and conditions below. Please feel free to contact us should you require clarification.
We reserve the right to vary these terms and conditions at any time without notice.
We expect that the behaviour of our customers will be to the highest standard. Any guest felt to be intoxicated, aggressive, abusive, sexually inappropriate or threatening will be asked to leave the premises.
If this is a virtual event, such guests will be disconnected from the session.
Venue Based Events
A booking is not confirmed until a 50% deposit has been paid, regardless of how far in advance the booking has been made. This deposit must be paid within 5 working days of an invoice being received.
All events must be paid in full 4 weeks before the event date. At this point guest numbers are considered to be final, and no refund will be provided on reduced guest numbers within this four week period.
For last minute bookings (bookings within a week) we require prompt full payment.
All platters and drinks will be paid by credit card at the time of the event. An invoice for this can be provided by arrangement.
Information regarding food allergies and dietary requirements must be communicated at least 24 hours before the event. If the information wasn’t declared and guests have a reaction we are unable to take any responsibility.
Social Cooking reserves the right to refuse bookings.
If our venue is unsuitable for any reason we deem reasonable, we reserve the right to move the event to another venue. This will be within reasonable distance of the original venue. We will provide notice of this move and will ensure the alternative venue is safe, healthy and fit for purpose.
If attendee numbers drop below 16, our minimum price of $1500 (plus GST) will apply.
In the event of a cook top or oven being broken or damaged, we require the event hirer or company responsible for booking Social Cooking to pay for all the costs incurred.
At the end of cooking and prior to guests departing, our staff will check that all cook tops and ovens are in the same condition as they were before the event commenced.
Should there be any damage to the cook tops or ovens, our staff will liaise with the event organiser to discuss damages and reach a resolution.
In the event of irreparable damage to cook tops or ovens, requiring replacement of this equipment, the event organiser will be responsible for the cost of replacement.
No refunds will be given for cancellations for scheduled events made within 4 weeks of your booking date. This includes implied cancellation for non-attendance of a booked event, this excludes events booked for November or December (see below).
Any bookings that have had a 50% deposit will forfeit the deposit if an event is cancelled inside the 4 weeks. This excludes events booked for November or December (see below).
As a gesture of goodwill, cancelled events may be rebooked within 7 days of the cancellation date. Rebooked events must be held within 6 weeks of the original event date. If these conditions are breached, any paid monies will be retained by Social Cooking.
All rebookings are at the discretion of Social Cooking and are subject to date and time availability.
Any event that has been scheduled and has not paid a deposit will still have to pay for the event in full if cancelled within 4 weeks.
Cancelling any event that has been scheduled for November or December within 6 weeks of the event date will forfeit the deposit. Any opportunity to reschedule the event will be at the discretion of Social Cooking.
Social Cooking reserves the right to cancel or postpone events for any reasonable reason out of our control.
Cancellation must be made in writing to email@example.com or firstname.lastname@example.org .
A booking is not confirmed until a full amount has been paid, regardless of how far in advance the booking has been made.
All platters and drinks should be ordered and paid in full at least 24 hours prior to the event.
Information regarding food allergies and dietary requirements must be communicated at least 48 hours before the event. If this information was not divulged, Social Cooking takes no responsibility for any ill effects experienced.
If for any reason guests do not attend, booking fees will not be refunded, transferred or credited.
Cancellations for virtual events are not refundable. Any credit or booking date transfer is at the discretion of Social Cooking and is subject to date and time availability.
Social Cooking reserves the right to refuse bookings.
Some products may have come in contact with or contain traces of allergens. Social Cooking takes reasonable steps to ensure that cross contamination does not occur, however, this cannot be guaranteed.
Please ensure that someone will be at the delivery address to receive delivery.
We can accept physical addresses only for delivery. PO Box numbers cannot be accepted.
Delivery cost is subjected to change without prior notice.
Fresh produce, meat, dairy or frozen products are ordered at the customers’ own risk.
Social Cooking runs virtual events using virtual meeting type software. The customer will need the following:
A device capable of running a video chat stream, preferably a modern laptop rather than a phone.
A consistent internet connection, capable of running a video chat stream over the length of the event.
Optionally a second device capable of video chat, such as a mobile phone, for sidebar conversations if needed.
If our software is inoperable, we may utilize a backup system. If we can’t deliver a reasonable video chat based event because of technical issues due to the video chat software, then we will provide a refund proportionate to the percentage of the event that was not able to be delivered.
We will provide brief training to our customers on some of the finer points of running the video chat software, but our customers need a basic understanding of how these types of systems work (such as Zoom, Teams, Whatsapp, etc.).
All intellectual property (of any nature) created by Social Cooking in connection with the virtual class or team building events will belong to Social Cooking.
When you fill in the inquiry form you authorise us to use the information (name & email address) to communicate, send marketing materials and undertake customer research.
Email communication will be used sparingly, as required from time to time for marketing and communication purposes.
Any personal information shared with Social Cooking will not be sold to or shared with any third party.
You may opt out of receiving marketing communications at any time by unsubscribing from our database electronically.
You may request access to, or the correction of or deletion of, your personal information that is held by us. Contact us at email@example.com
We reserve the right to not refund and the right to defer the date of a booking or to cancel or remodel previously confirmed bookings if we are prevented from or delayed in carrying on our business due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes.
Competition Terms & Conditions
At times, Social Cooking will run giveaways or competitions through its website, email newsletters and social media channels to encourage event sales, email sign ups and site visitation, as well as promote Social Cooking and our partners. Below are our competition terms and conditions.
The following Terms and Conditions apply to all Giveaways and Competitions, in addition to any special terms and conditions, which will be published through the above channels at the time when the respective Giveaway and Competition will be promoted.
By entering a Competition or Giveaway, entrants are deemed to have read, understood and accepted the following general Terms and Conditions.
Competitions and giveaways
Competition and Giveaway prizes are given to a number of entrants selected by random draw (unless otherwise stated).
Entries received after a specified closing date will not be accepted. Proof of posting or emailing cannot be accepted as proof of delivery.
Every entrant warrants that all information submitted is true, current and complete. Social Cooking reserves the right to disqualify any entrant who does not comply with these terms and conditions.
Competitions and Giveaways are open to Auckland residents, aged 18 years and over, unless otherwise stated. A person can only enter once and multiple entries will result in an entrant being disqualified.
Entries, selection and prizes
All reasonable attempts will be made to contact Competition and Giveaway winners using details provided on their entry forms. Should those attempts fail, another winner will be drawn or selected.
Prizes are not redeemable for cash, transferable to any other person, and cannot be used in conjunction with any other offer or promotion.
If a prize or part of a prize becomes unavailable (for any reason), Social Cooking reserves the right to limit entry, cancel or amend the prizes at its own and sole discretion, including providing the winner with a substitute prize, either in full or in part.
Winners will be notified in advance if prizes are sent by courier. Couriers are instructed to have all prizes signed for on receipt. Failure to obtain a signature will result in the prize being returned to Social Cooking and another winner may be drawn/selected.
Social Cooking’s decision is final and no correspondence will be entered into.
All entrants consent to participate and co-operate as required in all promotional activities relating to the Competition or Giveaway. If stated, entrants also agree to receiving email newsletters or marketing material from Social Cooking and their partner companies (which can be unsubscribed from at any time).
Entry forms will not be returned. All information provided by the entrants will be collected, used, stored, disclosed and corrected in accordance with the Privacy Act 1993. All entrants have the right to access their information and request for any personal information to be corrected.
By participating, entrants grant Social Cooking exclusive permission to use their names, characters, photographs, videos, voices and likeness in connection with the Promotion and for future promotion and marketing purposes and waive any claims to royalty, right or remuneration for such use.
The following persons are not eligible to win any prize:Anyone under the age of 18 at the time of entering the Competition or Giveaway (unless otherwise stated)
- Anyone not resident of Auckland at the time of the prize draw.
- Anyone who works for Social Cooking or partner organisations, their immediate family members or any agencies or companies associated with the Competition or Giveaway.
Social Cooking reserves the right to exclude any entrant from participating at its sole discretion.
Social Cooking also reserves the right to refuse to award a prize to an entrant who is in breach of these Terms and Conditions, gained an unfair advantage in participating or won by using fraudulent means.
Social Cooking will not be liable for any loss, damage, costs (for instance incurred in accepting or redeeming a prize) or any injury whatsoever suffered by an entrant as a result of or in connection with the Competition or Giveaway, including any inability to enter, complete or continue the competition or giveaway due to equipment or technical malfunction.
Social Cooking reserves the right to amend or change these Terms and Conditions at any time at its sole discretion, including extending, postponing or cancelling the Competition or Giveaway.
These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand and shall be subject to the non-exclusive jurisdiction of the New Zealand Courts.